Frequently Asked Questions

Frequently asked questions are listed below but if you want to reach out to us directly or your question was not answered in the following section, simply click the button below to send us a message!

General Questions

What records will I need to provide to you as a new patient of Dr. Rizk?

If you are a patient of the Heekin Clinic, you will need to complete a records request form found here so that we may obtain your records. If you are a patient of any other clinic you may request a release form by calling their office.

Why do I have to fill out forms again if I am already a patient of Heekin Clinic?

Although you may have had an established relationship with Dr. Heekin, your records will be new to the Dr. Rizk, and thus need to be updated.

What is your policy for releasing my records?

We have release forms in our office; otherwise you can fax a request that includes your personal information as well as information on where records are to be sent.

Is there a physician on call after hours?

Yes, we are on call 24 hours a day, 7 days a week. Call our main number, 904-328-5979 for assistance. Please note that prescriptions are refilled during office hours only.

Will I need a referral to schedule an appointment?

We generally do not require a physician referral to our office for the purpose of scheduling an appointment with one of our physicians, unless this is a requirement by your insurance carrier.

Do I need to bring my outside X-rays or MRI to my visit?

While X-rays are generally not required, all MRIs or other image studies on CD or film that are pertinent to the part of body being examined need to be brought in with the patient.

How do I refill my prescription?

With a 48-hour notice, you may call your doctor’s assistant or you may call your pharmacy and they will request a refill from your doctor. Please note that Schedule II drugs cannot be refilled by phone and require a paper prescription.

Do you have a wheelchair available and are you handicapped accessible?

Yes and Yes. Please park on the 6th floor of the DePaul garage and call the office in advance if you require assistance getting into the building.

About Our Services

General Care

Orthopaedics is a specialty working with the musculoskeletal system. We can help with any conditions affecting the bones, joints, cartilage, nerves, muscles, ligaments, or tendons.


Dr. Ralph Rizk specializes in comprehensive hip care (including reconstruction and replacement). We use the most advanced robotic surgical techniques and stay up-to-date on the latest in medical technology to ensure our patients get the care they deserve. 


Dr. Ralph Rizk specializes in knee care, which includes total and partial knee replacement, knee arthroscopy, and reconstruction surgery using leading edge robotic surgical techniques.

Have a Different Question?

Email us anytime

Or call — (904) 328-5979

6 + 15 =

Better Health Care is Our Mission

Flexible scheduling and same-day appointments available!

1760 Edgewood Ave. West Jacksonville, FL 32208

6100 Kennerly Road Unit 202 Jacksonville, FL 32216

794 Blanding Blvd. Orange Park, FL 32073

1045 Riverside Ave. Suite 100 Jacksonville, FL 32204